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I've been an admirer of GetSatisfaction.com for a while. The site allows consumers to share their satisfaction feedback with corporations, and then publicize that feedback for other consumers.

Well, the site is currently down, and its crash today offers an valuable lesson on the interplay of customer satisfaction and technology. As good as technology is and as helpful as tec… Continue

As delinquents are more and more reluctant to answer the phone for calls about money owed, creditors need to step up their collection game.

Varolii Corp., for one, recommends proactive communication to mitigate this loss. (Varolii offers such technology that assists users to personalize communication with their customers, based on previous interactions.) I spoke with Brian Moore, executive director of collections solutions at Varolii, yesterday to better understand the company’s recommendations… Continue